When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. Generally, no, you do not need to do anything. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. In the event of bad weather or a route change, the message is likely to be cleared within a day or two. Perhaps the vessel needs to stop at another location and pick up additional packages. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Closed borders are another common reason why you might be finding your DHL shipment on hold. A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking. In Asia, DHL even delivers on public holidays if required. Looking for recommendations. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. But most of the time DHL tracking is accurate. Most of the time, it will be because of one of the ten reasons listed below. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. Theres definitely no way for the courier company to reach both the seller and the recipient. It also indicates that the shipment is available for Customs release. This is usually no longer than 2-3 business days. How Long Will DHL Shipment On Hold Status Last? Read more below. It means the ship still has to wait for a slot to be able to berth. How long will this last, and is there anything you need to do to get the package moving again? However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. Unfortunately, it will create a delay, and sometimes quite a long one. In short, it has stopped and is currently just sitting for some reason. Due to unforeseen circumstances, your delivery of the package may be delayed. Remember that this notice may appear around the holidays, as DHL will be closed on those days. Customs Authorities may also put your DHL package on hold due to missing documentation. Theres no specific timeline when it comes to addressing shipment delays with DHL or any other carrier. The batteries must be contained within the devices. Lets dive in and see what causes these shipment delays. Thankfully, the majority of delays last for less than a week. Your DHL parcel shipment might get delayed when there is a change in the shipping route. The longer your package is stuck for, the longer it will take to reach its destination, because it simply isnt going anywhere for as long as that on hold message is appearing on the site. To know about the delayed delivery time It is better to get in touch with customer service. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Commentdocument.getElementById("comment").setAttribute( "id", "a5e4871aa8868ce071cc3f817b0b4501" );document.getElementById("bbcd140d0a").setAttribute( "id", "comment" ); DHL Shipment on Hold: What To Do? DHL Hong Kong handles 10s of millions of parcels a year. If your tracking ID is not working, please contact your shipper or online shop. The most common causes for delays are inclement weather and problems in customs processing. Please try using a pieceID / container number if available. Local road closures, weather issues, or strikes can all cause delays. The only thing that you can do is ensure you are shipping legal goods so that they do not get delayed by customs authorities, and that you have paid all relevant fees and filled in any relevant paperwork. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. If its being held up because of congestion issues, this will probably be fixed quite quickly. It will also be delayed while they work out which route to use. Delay of shipment may result from bad weather conditions. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. This is the BEST service around for mail forwarding. Complete a change of address online and deliver the form to your local post office. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. Delivery delays can be caused by events beyond the control of DHL, e.g. \r\n Your shipment will not be released by customs until proper and complete documentation has been received. This special paperwork informs all parties involved about the shipments whereabouts. Copyright 2023 MyPostOfficeLocation.com. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. It is very normal on your part to worry once your parcel is delayed. Is there anything I need to do when I see a DHL On Hold status? Usually, the shipper or online shop is able to provide the tracking number or ID. Hoping yours gets to you quickly and safely! If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. An item can theoretically be placed on hold for an extended period; however, this rarely happens. It could also be more local to your delivery area. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. 100% satisfaction guarantee. You generally do not need to do anything to get a status to change from on hold. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. DHL ranks 232nd among Shipping sites. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. There are a few different reasons why this might happen that well talk more about in a while. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. By Tuesday, things could be up and running like normal again. Port congestion. Incomplete documentation or contact details reported by U.S custom clearance. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Required fields are marked *. The best thing you can do is contact DHL for updates. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. Frequently Asked Questions. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. So, if your parcel is work-related, then your work becomes affected too. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. Cancel within 30 days for a full refund. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. Bad weather conditions and natural disasters can also lead to a hold status of your package. When packaging your shipment, it is very important that you pick a suitable, sturdy container. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. In some cases, they may be able to expedite your shipment for an additional fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-mobile-banner-2','ezslot_5',110,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-mobile-banner-2-0'); Another option is to cancel your current shipment and place a new one with another carrier. Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). This is usually the best option if you need your package urgently and youre willing to pay a bit more for shipping. Learn More Insights and Innovation Another worst thing that may cause shipment delay is a pandemic. The issue of port congestion seems to increase every year. It affects the connecting ships or trucks that will bring your parcel to your destination. Performance is just as advertised. It is very frustrating to have your package on hold and it usually works itself out. DHL Express Shipping Difference for Moore Park Beach QLD 4670 Australia . A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. How much does it cost to dismantle a pool table? For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. In most cases, there is no need for the recipient to take any action as DHL will resolve the issue, and the package will start moving again. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. It gets frustrating to check the. Try it free. Driven by the power of more than 380,000 employees, we deliver integrated services and tailored solutions for managing and transporting letters, goods and information. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. You can only hope that the items will not get lost along the way. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Your total shipment value can be up to 5,000. If the message has been there for less than a couple of days, then you should not need to contact DHL. Filled and shipped on Oct 17, 18 2013. So, if your shipment is work-related, your work will also be impacted. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Manage shipment as a guest. Available to private and business customers. DHL delivery times are between 8 AM to 6 PM local time. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. How can I get my shipment status to change from on hold? Sometimes several shipments use the same tracking number. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. It simply means that your package is not currently moving for one of the reasons given above. Does DHL Deliver On Saturday? Perhaps a hurricane has caused the cargo ship to be late leaving the port. Press question mark to learn the rest of the keyboard shortcuts. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Is DHL reliable for international shipping? Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. You can find more information about customs on the website of your local customs authority. In this case, they will contact you. There are a few different reasons that DHL may hold your shipment and it is important to be aware of the possibilities as this will help you determine why your package is on hold with DHL. Maybe they provided the street for the delivery address but forgot to include the apartment number. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Enter your DHL Hong Kong tracking number and get updates with one click. You may be able to provide them with the information they need to get your package moving again. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. The hold normally isnt longer than one week. Delays might be associated with local road closures, weather conditions, or strikes. It is usually due to a delay in the packages journey. You may track and trace shipments through DHLs website. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. This will help to ensure that your package arrives safe and sound. Remember to keep an eye on it so you can find out when it arrives. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. There are unavoidable circumstances that cause shipment delays. Israel. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Schedule A Pickup Anytime with MyDHL+ How can you purchase postage through PayPal without Ebay? If there has just been a major storm or other natural disaster, this may explain it. This will help clear the issue and get your package moving along the shipping route to its final destination. In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. For . Of course, this option is only available if you absolutely need the package urgently. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. Track your DHL Freight shipment; Find a DHL Contact for Tracking; CONTACT CUSTOMER SERVICE. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. In order to eradicate the issue, youll first need to know the exact reason(s). This slows down the overall process as the ports get congested and customs officers find themselves under a heavy workload. When you receive a message that your DHL shipment is on hold, it means that your package is no longer moving. After 2-3 days, the status of the package will become normal again. Often, on hold is nothing to worry about. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. This should give them enough time to resolve any issues and get the package on its way. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. How to Contact DHL About a Shipment on Hold. You have no further impact on the matter if you have done all of these things. Save my name, email, and website in this browser for the next time I comment. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. For all you know, it might just be several miles away from you. What do I need to do to release my shipment? How long does a shipment from Hong Kong take? Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. Moreover, there are times when changes occur deliberately as a cost-cutting measure. Remember that. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . Thus, a delay in shipment. shipment on hold. There are different reasons why container ships change routes. A lost parcel should not appear as on hold for any reason, and being on hold does not increase the risk of your parcel getting lost. And it all relies on the things being transported. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. This is very frustrating, but it cannot always be avoided. Can You Live in One State and Have a Drivers License in Another? Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. However, what does it mean when you see the DHL shipment on hold message? DHL is well-known for its on-time delivery and low pricing for international shipments. Importers cant always be at the port to track shipments. Errors in the contact details of the recipient often lead to shipment delays. I travel around the world and US. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Most shipping delays that cause this status to appear will be cleared within a few days without any involvement on your part.
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