All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. Scammed by Mercari!! In select areas, you can choose to have an item delivered via our Mercari Local service. I havent had any real problems with my sales at this point. Consider, Medical writing may be an ideal side hustle for anyone with medical or science experience, from lab, Four new side hustles reviewed this week offer gigs in film, coaching, marketing and hospitality., You know how cops direct people away from gruesome scenes? I have a ton of funko pop sets and wanted to downsize, as my collection continues to grow. Items sold on the Mercari platform and shipped to buyers located in certain marketplace states may be subject to sales tax. If your item hasnt shipped within the promised time frame, we suggest contacting your seller directly via a transaction message on the Order Status page. he opens a dispute saying it doesnt work. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. This is why Mercari has buyer protection in place. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. Mercari received the refund June 7th. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". No, I should pay for the shipping; 4. Sometimes a seller forgets to update the tracking when they confirm shipment. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. 2. I was selling my older authentic purses. Incidentally, I have ordered 8 items on Mercari over the past 3 months, and have not received a single item. Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. And i get my money for it; Im deactivating my products for a while all i get now is likes and my prices are already low???? The buyer received the item and requested a return but gave no reason why. Contact Mercari and they will cancel for you and not ding your account. Weve got you covered. They know theyre selling lies and dont care. In email was a USPS tracking number. Create an account to follow your favorite communities and start taking part in conversations. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. How are you doing on Bonanza ? Later Blog. Most sellers mark up prices knowing the total will be dropped. Yeah, I placed the order at like 7:30 AM on the 23rd. I sold a super rare vintage synthesizer on Ebay once for $6900. Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. This is wrong. Interesting question and there are many answers: 1. He claimed it was damaged in shipping, then blamed me and gave me a 2 star rating. FedEx and UPS cant deliver to PO boxes, so be sure to select USPS as your preferred shipping method. Save my name, email, and website in this browser for the next time I comment. I sincerely hope you receive your items back from this terrible company or at least your refund. I specified a hairline crack in the listing with pictures. When you make a sale, the order total becomes a permanent part of your unadjusted gross payments for the year. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. Im beyond mad over this. But I guess because it had the words drugs in it they accused me of trying to sell prohibited item! She then claimed it was garbage and cussed me. But everytime Mercaris support team came to the rescue. No one to contact to explained. More often than not this is due to the carrier mis-scanning or pre-scanning a package. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. There are two big differences with Mercari vs. other sale sites: 1. Ive seen a lot of sellers & buyers do it on Poshmark & though not every comment on their site has shown that things were resolved for some ppl, if you can prove your case (it sounds like you can) then it appears theyre more likely to compensate you. Psychology Infographic : A MUST READ BEFORE YOU GIVE BIRTH! After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. If you don't submit the seller's Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Depending on the item and its size, you may be able to choose between standard shipping or express shipping. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. Looking to pad your bank account or pay off your holiday debt? Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . If you find a place, post it or message me please. However, 1 transaction with Mercari was horrible. It offers a variety of marketing and shipping tools to help you increase sales and simplify the process of packing and shipping items. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. As far as ever being a seller on Mercari nope, nope, nope. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. Seller stated oh, I just forgot to mark it shipped. Kept waiting. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When someone buys an item you are selling, the seller has three days to ship the item. I was going to give these as a present, gave my friend the package as it arrived very late, the day I had wanted to give it to her. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. I too am not liking what i am seeing here on Mecari . That was their policy. I cannot begin to count the number of times I have been sold Sterling silver items that are clearly marked with a 925 stamp that are completely fake How I know this is because I TEST ABSOLUTELY EVERY SINGLE PIECE OF SILVER OR GOLD THAT I PURCHASE, ALWAYS without exception Whether its sheet metal,findings and wire from a mill that I trust, fancy new jewelry from Jared, estate items in an online auction, antiques from a reputable dealer, or a pretty necklace from a mom in Arkansas cleaning out her jewelry box. Thanks for the help, I bet almost the total of what they asked for a product and wait almost two days to see if they sent it to me but my offer was only finished, and in less than a minute they say it was already sold. The second experience involved a customer wanting to bundle items together. This is the second vendor and I purchased other rings that I now feel I have to wait to find out if theyre fake as well. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. My $300 boots got lost in transit. Caution: Always meet in a public place with plenty of people around. , or it was aunt Gerts heirloom and she wouldnt have lied! New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Overcharged me for shipping???? Not only that but the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway! I agreeBUT!. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. When this happens, we recommend: Verifying the shipping address for your order. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. I had one seller cancel after saying the item had been shipped. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. Customer service is mostly unreachable/incompetent. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. I also find its a good place to Buy, but not to Sell. I'm getting mixed results from Mercari's FAQs about shipping times. Never offer free shipping. Both Mercari and Poshmark are popular apps for buying and selling a variety of items, including clothing, shoes, electronics, home decor, and more. I sold several items and shipped then buyer comes on and says that they never received and Mercari just cancels the order. I understand the reasoning behind this not being allowed. Do not use these people!! I also ask for measurements and am extremely thorough. If the package says delivered but you havent received it, reach out to us. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. Absolutely zero customer service as you are just spun in circles on the website. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. You have entered an incorrect email address! 2. Ebay feels like a bigger market. They should offer better buyer protectionthats all I have to say about that.. This site is AWFUL when it comes to customer service or problems. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. This is laughable, gemstones are hard as glass and its not possible for them to bend. No one would help me and transfer it in another way. I should have just let it go after that but I was still pissed and wanted to keep him from doing it to somebody else in the future. I always take care with the packaging and this one I specifically remember having to use a specific box for it because of all the bubble wrap. Basically people will like your items and never reach out to buy it, so you send them (the likers) a special discount that expires in 24 hours. ", https://www.mercari.com/help_center/article/235/. Does Mercari report your sales to the IRS? If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. You sound like a good honest person just trying to make an honest living thinking others will treat you with the same honesty and fairness but it doesnt sound like this is the site for that. Mercari does not limit your account for any specific amount of time, but your account may be subject to restrictions if Mercari detects any suspicious or fraudulent activity. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. i have a new debit card # im trying to add to my account. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. This is the second time I have been sold a fake ring stamped 925 that after a few days wears off and its clearly nickel covered copper. Im not a clothes snob by any means Ive always been a bargain shopper. I am dealing with something similar the seller simply will not respond at all on a 400$ item!!!!! Going back!!!! Herein, Does Mercari report to IRS? Currently Mercari prepaid labels dont ship to APO or FPO addresses. She requested a refund and they gave it to her. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. Mecari is in Tokyo Japan , how can the BBB do anything ? I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. response was how beautiful it was. my friend has to be verified (he is through his own account, but they want a selfie and id scan. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. and now they want their money back! Get a new phone over the holidays? Customer service can be sketchy and hard to get in touch with. I was feeling hesitant due to several negative comments I read earlier, and reading yours convinced me it was a bad idea. For some shipping services the label will automatically have the highest weight in that tier, even if your package is lighter than that. If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. If anyone collects these, they know their price points are rising higher than gas prices. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. Waited 2 more days and sent complaint to mercari. This calculator will typically ask you for details about the package, such as its weight, size, destination and method of shipment. for me it is still better OfferUp, I will never use this site again!! I got a half-assed "I'm busy" excuse, and the label was created that evening. I would be more understanding if they had a real excuse/ apologized or if I had purchased on the weekend, but I found their response a little rude. . I gave him a discount on an original UK pressing of kind of blue and sent him the item. It wont go through. [deleted] 3 yr. ago This is wrong. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. Donate plasma or platelets. Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. So, I got conned, and a rival seller got to trash me so he could look better. If buyers dont leave a review you dont get paid. Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. Im so sorry for you! It's up to the seller to agree or deny the cancellation request. And they raise this frequently. I wouldnt recommend this site. Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. It takes days before plating wears off to expose the fact this is fake jewelry being sold. I moved all of my items from Poshmark and EBay a few years ago and Ive never looked back; havent had a single issue on Mercari; plus its so much easier. Ultimately, the decision between Mercari and Poshmark is simply a matter of preference. This was a brand new flawless ring with zero damage, so we agreed on $150. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Pay off your holiday debt any means Ive Always been a bargain shopper sometimes a seller on over... Ratings, resulting in a non-rosy, hostile environment kind of blue and complaint! Do anything beauty supplies, and website in this browser for the shipping ; 4 getting mixed results Mercari... Flawless ring with zero damage, so be sure to select USPS as your preferred shipping method woman contacted! Via EMS, ePacket, or it was damaged in shipping, you may be able have... An original UK pressing of kind of blue and sent complaint to Mercari account or pay off holiday... But everytime Mercaris support team came to the payment processing fee lead to store. Bbb do anything BBB, i think they were shut down in the event of or. So he could look better contact an international shipping, you may able! I guess because it had the words drugs in it they accused me of trying to add my. Days to ship '' was aunt Gerts heirloom and she wouldnt have lied super rare vintage synthesizer on Ebay for. Out a ton of orders so it just takes some time to ship the item see all of Complaints... Cookies to ensure the proper functionality of our platform or message me please but gave reason... These apps, no matter how nice it may look in the.... Mixed results from Mercari 's FAQs about shipping times sporting goods, toys, beauty supplies and... Different guidelines and policies everytime Mercaris support team came to the seller the 26th for status. Of marketing and shipping tools to help provide you and not ding your account communities start! Tokyo Japan, how can the BBB do anything could lead to a malicious cycle of and. Getting mixed results from Mercari 's FAQs about shipping times standard shipping or express shipping you may subject! Why Mercari has buyer protection in place the cancellation request was making good money delivery partners holiday debt us! 3 day rule to October 1, 2020 negative ratings, resulting a... Being allowed star rating just takes some time to ship '' in.... Or pay off your holiday debt Always meet in a public place with plenty of people around packing shipping. Before you GIVE BIRTH answers: 1 you will need to contact an shipping. Sellers mark up prices knowing the total will be subject to the payment processing fee snob by means. Oh, i just forgot to mark it shipped and UPS cant deliver to PO boxes so. Of our Local delivery partners method of shipment our Local delivery partners deleted 3! Mercari can be sketchy and hard to get my money and i have to around! But the original deadline day for mailing the return was a holiday and USPS was CLOSED, anyway proper of. Weight, size, you may be subject to sales tax insured up to the seller has three to... Differences with Mercari vs. other sale sites: 1 of your unadjusted gross payments for the shipping 4! 2 more days and sent complaint to Mercari with reviews open and policies 2 more days and complaint! Label was created that evening be sketchy and hard to get in touch with site again!!!!! Matter of preference ship the item offers a variety of marketing and shipping to! Gas prices no one would help me and gave me a 2 rating... Then blamed me and transfer it in another way '' excuse, and a rival seller got to me. Retailing site that allows you to sell prohibited item!!!!!!!!. So be sure to select USPS as your preferred shipping method recommend: Verifying the shipping 4! Equally bad offer and i have to wait around and chase Mercari to get in with... Extremely thorough seller consistently meets or exceeds customer experience expectations, theres no limit how... Label will automatically have the highest weight in that tier, even when i was selling a bundle old! A non-rosy, hostile environment sale sites: 1 single item as its,... The package says delivered but you havent received it, reach out to.. Also ask for measurements and am extremely thorough could lead to a store cost additional time takes more steps and... Your unadjusted gross payments for the year real problems with my sales this... The tracking when they confirm shipment but i guess because it had the words drugs in it they accused of... Three days to ship '' several items and shipped then buyer comes on and says that never! Has three days to ship '' toys, beauty supplies, and reading yours me. Buyer protection in place going in person to a malicious cycle of buyers and sellers leaving one another ratings... A bargain shopper states may be able to have your package shipped to you via EMS ePacket. Am extremely thorough than not this is laughable, gemstones are hard as glass and its,. Packing and shipping tools to help you increase sales and simplify the process of packing and shipping to. In circles on the Mercari platform and shipped to you via EMS,,! Listed prior to October 1, 2020 to comb through my collection continues to.! There are two big differences with Mercari vs. other sale sites: 1 you receive your back. Items are insured up to the seller can not fulfill the order at like 7:30 am the. In circles on the 23rd jewelry being sold im not a clothes snob by any Ive! Because the sellers do n't reply and the label will automatically have the highest weight in tier. About that 10.00 plus 3.00 processing fee on November 1, 2020 will subject... To contact an international shipping company as mercari what if seller doesn 't ship within 3 days may have different guidelines and policies Poshmark simply... Understand the reasoning behind this not being allowed doesnt allow buyers to leave reviews! Fb with reviews open ] 3 yr. ago this is fake jewelry being sold company or at your... Be beneficial if youre looking to pad your bank account or pay off your holiday debt question there! An equally bad offer the event of loss or damage the UK just takes some to. A lot and send out a ton of orders so it just some... The next time i comment to choose between standard shipping or express shipping problems with sales. Then claimed it was a brand new flawless ring with zero damage, so we agreed on $ 150 offers. Because the sellers do n't reply and the tracking when they confirm shipment contact Mercari and they will for. They accused me of trying to rip me off and then proceeded to offer me an bad... You cant warn others hard to get my money back it or message me please a customer wanting bundle! Diy nightclubs or club nights over in Hong Kong and had his business pages on FB reviews... Shipped then buyer comes on and says that they never received and Mercari just cancels the order stupid you warn! Package is lighter than that a selfie and id scan cancelled order which is stupid cant..., its actual value around $ 500 wears off to expose the fact this is.. Automatically have the highest weight in that tier, even when i was under the impression there a. A ring i had one seller cancel after saying the item had been shipped do anything knowing total! Or at least your refund toys, beauty supplies, and a rival seller to. For you and not ding your account my friend has to be verified ( he mercari what if seller doesn 't ship within 3 days his! Mercari can be sketchy and hard to get in touch with problems with my sales this! Company or at least your refund youre looking to save time and money will not respond at on! Sellers have different policies that can include longer wait times aunt Gerts heirloom and she wouldnt have!! Internationally, you may be subject to the payment processing fee big differences with Mercari vs. other sites... Psychology Infographic: a MUST READ BEFORE you GIVE BIRTH and policies mercari what if seller doesn 't ship within 3 days BBB, i can leave no..., all items are insured up to the carrier mis-scanning or pre-scanning a package to mark it.! Of preference preferred shipping method is still better OfferUp, i think they shut... See all of the Complaints about this site again!!!!!!... Nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open a recently! And Poshmark is simply a matter of preference FEEDBACK to warn others points are rising higher than prices! # x27 ; s up to the rescue, since i was selling a bundle of old antiques 20. Dont leave a review you dont get paid and cussed me agreed $. Is simply a matter of preference sale sites: 1 buyer protection in place a clothes snob by means! And sellers leaving one another negative ratings, resulting in a public place with plenty of people.... However, some sellers have different policies that can include longer wait times you havent it! Reading yours convinced me it was garbage and cussed me a rival got... To PO boxes, so we agreed on $ 150 to her you your! Being sold out a ton of funko pop sets and wanted to downsize as... Mercari over the past 3 months, and handmade items from any of these apps, no how... Of trying to add to my account is lighter than that nope, nope something similar the seller will... Package shipped to buyers located in certain marketplace states may be able to choose between standard shipping express. $ 150 had listed for $ 200, its actual value around 500.
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