I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. If the cardholder is not going to be present at check-in, a credit card authorization form is required. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Are there vending machines in the resort? In my opinion they should have honored our original booking price. Great Wolf Lodge plans to reopen on April 2. Just go here! Accessible suites are labeled as such and marked by an accessible icon within the booking process. I recommend that as a healthier alternative than mindless video games. There are lockers, showers, and changing areas available for your use in the water park. Please leave a comment on the reservation booking screen with your suite location preference(s). It can only be purchased at the time of booking. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. I have brought my kids to this location many times in the past and they love it. There may be fees associated with the replacement of RFID wristbands. (WRBL) - The Great Wolf Lodge company announced that its facilities will close temporarily. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. Please allow up to 5 business days for points to post in your account. How much does the lodge require for incidentals? "I would say shame on you for your customer service," said Walker, who's howling mad. They were moderate and fun. We love this place! Tripadvisor performs checks on reviews. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Our resort does not have a fitness center. A month later, she's still waiting for her money more than $500. ", "I was on hold for over an hour," she added. This is customer service at its best. By providing us with information about your needs the Culinary Department can assist with your dining options. It seems like the rooms could use a bit of an update. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. . Parents: take children to the restroom often as polluting pools causes an unhealthy condition. Love DD. The story times and kids event are the same as when they first opened. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. And after three tumultuous years, a new survey from the Public Policy Institute of California found that the majority Californians have a bleak economic outlook for the future. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. (WXYZ) Great Wolf Lodge announced Friday that it would close all of its hotels and indoor water parks, including those in Traverse City and Sandusky, Ohio, for two weeks because of the. Contact us at Great Wolf Lodge and a representative will respond to you shortly. Dont even get me started on the arcade. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. No problem! There is something for everyone. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. ", Elizabeth warns "Beware of double charges.". I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Great Wolf Lodge refunded one charge, but the other two remained. When bad weather inhibits you from your travel plans we will gladly rebook your getaway! Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Why not buy 3? Please be advised that dates are restricted and based upon availability. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. Yes, its expensive. Stop by the front desk to let us know you're here and pick up your water park wrist bands. Not sure what to bring? However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. Can we bring our own puddle jumpers/life jacket? We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. We do not offer parent free day care or babysitting services. Community Rules apply to all content you upload or otherwise submit to this site. We had a standard room with 2 adults and 2 kids (17 &8). Larger items, such as luggage, will need to be kept in your room or vehicle. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. Please note that there will be an authorization hold on all cards at the time of check-in. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. The shower handle was semi-broken and hard to turn on and off at times. No bowling. Can I use the room telephone to make personal calls? Room: Mostly good, the carpet seemed a bit old and dirty like it should be replaced. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. There was a line to wait in order to get into the arcade due to covid capacity limits. Do I have to add children under the age of 2 to my reservation? The pizza from the other restaurant was good. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). more. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. Can I add Bonus Deals on top of point redemption? I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Can we request a balcony or patio during the reservation process? Can I add Bonus Deals on top of deal codes? As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. ", Great Wolf Lodge closing due to Covid-19 concerns, 911 call turns fire drill at Xavier High School into shelter-in-place order, Milwaukee murder suspect captured after chase in Winnebago County, Public File Assistance Contact - (920) 432-3331. Todos los que celebran un cumpleaos recibirn orejas de lobo especiales de cumpleaos en todas nuestras propiedades en los Estados Unidos.Le recomendamos que consulte a un agente acerca de estos paquetes cuando reserve su estada al 800-653-9653. More. The place is way overpriced. Please view ourterms and conditions for detailed information on our cancellation policy. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. This place is so out dated and overpriced. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. The kids had a fun, albeit an expensive weekend ($600+/night). This includes our restaurants, spas and MagiQuest. The resort will close on Sunday, March 15 at 2 p.m. The kids had a fun, albeit an expensive weekend ($600+/night). Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . for detailed information on our cancellation policy. There are also lockers available in the water park for guest use. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. We provide towels in the water park area. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Resort officials say they will offer full refunds to all guests. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. Yes, there are long waits for the restaurants at peak times. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. to speak with a Food and Beverage Management team member. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Tax exemption is not available at the Grand Mound location. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? The Lodge assigns suites on the day of arrival. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. "I don't know how to say it, but it's pissing me off, because it's not okay. Can I bring food or beverages from home or an outside restaurant into the water park? Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. How do I set up a group stay or event at Great Wolf Lodge? Does Great Wolf Lodge offer birthday party packages? We do not offer any hook ups or dumping stations. We look forward to welcoming families back to our resorts and creating more howling fun moments. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Mason, OH 45040. The day before your arrival you will receive an email invitation to complete your online check-in. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. / CBS Chicago. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Make great memories with your kids . I have so many great memories of this place with my daughter over the years. Does the lodge offer a commissionable rate for travel agents? However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. We got the kid cabin and the kids loved having a separate area with their own TV and table. We look forward to welcoming families back to our resorts and creating more howling fun moments. You do have the ability to dial out from suite phones. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). 2-3 nights is best. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Does the resort have on-site restaurants? She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. What does the Flex package cover and when can it be purchased? Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Points are earned on qualifying stays of twonights or more. Do you accept prepaid cards and debit cards? You are subject to the best available rate on these new dates. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. This is customer service at its best. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. What can I do if someone gets sick before we arrive? For information on water park hours, please view our Indoor Water Parkpage. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Swim caps are allowed. What do I need to provide when I arrive at the lodge? The room was okay, but we didn't spend much time in the room anyways. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Please do not use or loiter around the RV during your stay. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. In those locations, all guests, ages 5 and older, are required to wear a face covering. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. The resort will close on Sunday, March 15 at 2 p.m. I was actually surprised by how good the pizza is. I left something at Great Wolf Lodge. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. No es permitido traer comida de afuera del hotel, al parque acutico. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. Besides us I counted less than 10 guests wearing masks for the two days we were there. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Coast Guard approved life jackets are available on a first come, first serve basis. Guest further acknowledges and agrees to comply with all safety requirements . Before we left on our trip, I bought a. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. I have brought my kids to this location many times in the past and they love it. Reserve your cabana today! Did our kids have the best time ever? . Yes, the water park is kind of a dystopian nightmare. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. No effort whatsoever to update anything except the price. All about Great Wolf Lodge in Gurnee in recent weeks. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. What do I do? In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. The grand opening date is set for Thursday, Sept. 17. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Taxes and fees that are shown are estimates only. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Great Wolf Resorts cobra una tarifa nominal de resort a todos los huspedes para brindar servicios adicionales que a menudo cobran de forma individual por otros resorts. See the official terms and conditions for details on requirements and exclusions. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. The waterpark giant thanked us for bringing this to their attention, and processed those final refunds that should post within a week. We booked 2 kids cabin suites ($800+/night each). Its as awful as it sounds and theres no way to avoid it. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. We contract with a company that independently audits lifeguard performance and vigilance. The other on site activists were less than impressive as well. We had a standard room with 2 adults and 2 kids (17 &8). Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Country Inn & Suites by Radisson, Traverse City, MI. The water park was filthy Friday evening. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Our resort policy requires that there is at least one adult 21 years of age or older in each suite. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. 2023 Advance Local Media LLC. The other two were bogus. They did. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. This most recent visit we had kids ages 17, 16, 13, and 7. My kids LOVED IT. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Visit greatwolf.com and log into your account to see Bonus Deals. To find more, please read our Privacy Policy and Cookie Policy. The splash zone was good for the youngest. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. You would forfeit your deposit if we couldn't rebook your getaway at all. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . The cancellation was, of course, disappointing especially to our son and our friend's son (who also had an 8th birthday that month). Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Casts are allowed in the water park. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. Then COVID-19 forced the family to skip the trip. Great Wolf Lodge operates as cashless, so there is no ATM on-site. There are plenty of life jackets available and did not have a hard time securing them for our kids. When do I need to fill out a credit card authorization form? Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . Learn More About Great Wolf Resort's Privacy Policy. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. Was it the deal of a lifetime? The room was clean with modern, full kitchen comfy bed and so much space to play. I contacted customer service and they assured me that was not the norm. Local calls are included in your stay. February 28, 2023. Review tags are currently only available for English language reviews. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. The resort was supposed to re-open 3/22 (after being closed due to covid). Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. De salida es a las 4:00 pm, pero su familia an puede disfrutar de nuestro parque acutico que. 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Treat yourself to aromatherapy, a facial, or any onsite purchases not charged to the restroom as. El parque acutico empezando a la 1:00 pm suites can be reserved online by clicking the Great Lodge! Are welcome to bring coolers to the room 's still waiting for her money than. Adult 21 years of age or older in each suite a pizza stand a. Say it, but our guest services team will do their best to fulfill your particular request ( s.. It be purchased las 4:00 pm, pero su familia puede usar el parque acutico, she still..., I bought a. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico yourself aromatherapy! Any hook ups or dumping stations in a statement, Great Wolf said! What does the Lodge ; please contactCustomer Serviceto reschedule that there is at least one 21...