Sign In is displayed at the top of the 'My Events' section. I checked with AFTERPAY and they confirmed acct is ok, so it appears the problem is with the Ticketek site. You might find the following websites helpful if you want more information about ticket scalping: Go on and scan in, worst case is that the gate person will send you back out to pay the difference. You will get an error message if you enter the Voucher ID incorrectly. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. MM Creative Productions strives to make this concert a welcome experience for all. Placing seats on hold and redeeming them is limited to online transactions only. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Safe, Fast and Verified . You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. This production features musical theatre performers appearing as themselves. I've sent an email invitation but some or all of my friends did not receive them. No, refundable tickets can only be selected during the original purchase. <> Can I purchase tickets through the mobile site? The date was changed ( it was in march now october) and I applied for a refund as my son has school camp on the new date. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Get your tickets from Ticketek. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Tickets for all Sydney Sixers matches are available through www.ticketek.com.au or at the gate on match days. Please ask your friend to check their junk mail. If there is no connectivity at the venue, can Passbook tickets still be accessed? How does Ticketek remember my preferences when I return? If your location is not recognised, National content will be displayed. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. The Box Office is open Tuesday's from 12pm-4pm. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Children aged 3 and under as at 1 January 2023 are entitled to enter the ground at no charge; however they must not occupy a seat. Did you get any resolution? I also purchased ticket insurance.I applied for a refund in August but have not been contacted. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Overall my experience proves why the App has a less than 2 star rating. - Children aged 5 years and under at 1 January 2020 are entitled to enter the ground at no charge, however they must not occupy a . The 2022/23 A-Leagues season has arrived with 13 blockbuster Melbourne Victory home games at AAMI Park. The email account that the message has been sent to is full. We do not send tickets to PO Boxes or business addresses. Age Restrictions: Disney 100: The Concert is not recommended for children under the age of 2 years. You will need to provide some form of ID so that staff can access your Ticketek account details. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Persons aged 15 and over as at 1 January in the current year are classified as an adult, unless they hold valid Concession identification. Some pages may contain a virtual tour and a seating map for that venue. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. What if I enter my Voucher ID incorrectly online? Ticket Scalping - patrons who have purchased tickets in a manner which in any way breaches section 30C of the Major Sports Facilities Act 2001 (Qld) may be refused entry to the stadium. Super Netball Tickets on Ticketek Super Netball Tickets on Ticketmaster. Children under 4 years of age are entitled to free entry to games, provided they sit on the lap of an . A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Dispatch commences on Monday, 6 March 2023. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. What's the age limit for junior tickets? View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. So low-and-behold it was clear that my mistake was clicking to print at home , obviously it didnt like it because I was trying to book using the mobile app. A family ticket consists of 2 adult tickets and 2 child tickets (see clause 9 for applicable age restrictions). Black - $32 / $27 / $12 / $76. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Note that Mobile Ticket delivery may not be available for every event. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. 2) Post-show meet & greet with conductor Jessica Gethin and members of Disney 100: The Concert cast 2022/23 Season. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? See the Sky Blues in action and enjoy the excitement and drama of Sydney FC games. Will mobile tickets be removed from the Ticket Wallet after an event? If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Please call: 131 246 (Monday - Saturday, 9am - 5pm). The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. When a game is on, the Traffic Management Plans are put in place and enforced by Auckland Transport. How do I make a wheelchair or Accessible Seating booking? Will the Mobile Ticket scanners at venues work through phone covers? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. The fastest way to buy tickets for your next live experience, with easy access to view and share mobile tickets with friends. Telstra Plus from time-to-time may provide access to pre-sale concert ticket offers ("Pre-Sale Tickets") which are offered and supplied by a third party ticket vendor (for example Ticketek Pty Ltd, Ticketmaster Australasia Pty Ltd, PROticket Pty Ltd) ("Ticket Vendor") and other experiences, to you. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Orange/Den - $23 / $20 / $12 / $59. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Can I use a device larger than a mobile phone (e.g. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). ) Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. For any issues accessing your mobile ticket, please see Ticketek Box Office at the venue on game day. Central Coast Stadium. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. $49.00. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek - Visit this page - phone: 1300 665 915. Ticketek is an absolute disgrace - how they are allowed to continue to trade in Australia is beyond belief. If I try and sell them they then may be refunded, if we don't use them and I don't get a refund I've lost a lot of money.Help!! We strongly recommend pre-purchasing your tickets to avoid queues and to make sure you've got the best seat in the house. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Proof of purchase may be required for any refund or exchange. How long are my friends seats placed on hold? daily Guest Ticket purchases. Invitee A starts purchasing two seats from hold. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. DATE. You can access specific privacy information for Friend Spotter . Get in touch with The Gabba Membership Department. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Please note, game tickets are non-refundable. Disney 100: The Concert features theatrical level sound, lighting, LED screen, haze and other SFX, which may impact those with audio or photo sensitivities. Oh you accidentally got a childs ticket again, by mistake we could say, just go on through. The following concession policy applies to the sale of daily ticketing during the 2023 Toyota AFL Premiership Season and the 2023 Toyota AFL Finals Series; Please note: During the members pre-sale Club members are required to purchase a finals ticket that is equivalent to the type of membership that they hold (i.e Adult members can only purchase an Adult finals ticket). With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. Why is your site permanently unavailable. Will I be notified of event / gate changes? The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. The original expiry date still applies to any balance remaining on your voucher. Note: A one off Ticketek booking fee applies to each transaction. It's nearly $400 worth of tickets. No, the credit card pre-fill feature simply gives you the option to save your card details. A second form of identification (e.g. Yes, you are able to use multiple Ticketek Gift Vouchers. If you would like your event to be one of these, we would love to hear from you. EVENT. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. The user will not be able to view the ticket. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Has anyone been able to get their Ezy ticket reissued with a new code? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. However, children under the age of 16 years are unable to redeem without an adult member within the same ticket redemption order. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Children aged 5 and under as at 1 January are entitled to enter the ground at no charge; however they must not occupy a seat. Children aged 3 and under as at 1 January 2023 are entitled to enter the ground at no charge; however they must not occupy a seat. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. You must allow adequate time for collection or delivery of tickets. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. 3:00 PM. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Can I buy tickets if I am based overseas? This allows the Friend Spotter feature to link your seat location with your Facebook friends. There is no age limit for junior tickets. Ticketek recommends that you select Registered Mail for these events where available. Find game schedules and team promotions. Now I have been told I can't transfer them into my daughters name without going to the concert myself just to show ID to let them in as I was the one that brought the tickets. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 For more information on visiting the Members' Reserve for the 2023 AFL Premiership Season click here . 7:45 PM. Change My Location Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Junior. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. . 3 0 obj Once you have logged in, update your information. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. BOOK HERE 03 9299 9873. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Additional Information: Disney 100: The Concert is approximately two hours plus intermission. Further details in the disclaimer. N/A Boundary Zone: $50 . Box Office Hours. Please note, all 2020 membership . For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. How do I add my mobile tickets to the Ticket Wallet? The Box Office will open 3 hours prior to the event start. Ticket purchasers who require a wheelchair bay, specific seat or have a Companion Card can contact the Ticketek Accessible seating line on 1300 665 915 or send through a request here to reserve a seat.. Alternatively, if you want to access the Sensory Room, you need to purchase a Sensory Room ticket via Ticketek for the 2023 Vixens home match you require. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Presented by: 6 yr. ago. What are the terms of concession tickets? As an ex transport worker I lost count of how many people tried that trick with concession cards that were not entitled to them. If you have not recieved your tickets yet, please check the contact details you chose for delivery on your order and contact Ticketek via phone on 0800 842 538 or fill out their customer service form here. $345.00 . An administration fee of $10 will be charged. Who can use a Family ticket? You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Be dazzled as a cast of Australian musical theatre stars, the Perth Symphony Orchestra and maestra Jessica Gethin bring your favourite Disney animated film scores to life. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Tickets sales at the box office are subject to availability, from the Ticket Sales outlets at Gate 1 and Gate 3 only on the day of the event, these outlets open approximately 15 minutes prior to gates opening for Gold Coast SUNS events. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. My tickets have not arrived after a reasonable amount of time, what do I do? Why does Ticketek want to access my Facebook details? Platinum - $41 / $36 / $12 / $94. 1,093 Following. Persons aged 15 and over as at 1 January 2014 are classified as an adult, unless they hold valid Choose an event below and then click the BUY TICKETS button. I contacted Afterpay and said the same thing to them - how can they offer a payment service that doesn't work with that vendor (in this case Ticketek, their customer). As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. There are over 20 circumstances you may request a refund. Companion cards accepted? National Rugby League - Rabbitohs. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. How do I update my credit or debit card details once they have been saved? You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. junior tickets are $18.52 and family tickets average out at $17.90 per each family member in a family of four. What will happen if the barcode is sent to a non-smartphone? If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Australia ticketek.com.au Joined June 2009. If you have purchased concession tickets, you are also required to present a valid concession card. Cheers, Shirley. For security purposes, you must still enter your password when purchasing or updating your account details. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. . For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. No, Ticketek Gift Vouchers are not reloadable. %PDF-1.5 Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Juniors Junior tickets apply to ages 5-14yrs inclusive. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Many businesses act as Ticketek Agencies throughout the country. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. - Membership Services Office at the Club. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. For select events, our hours of operations may vary. How totally useless. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? If an event is cancelled or postponed you will need to contact Ticketek for a refund. - Ticketek website. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Ticketek mobile tickets can also be added to Apple's Passbook for iPhone users with iOS6 or higher installed. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Children age 3 and older require a ticket. When purchasing tickets for a particular event you may be limited to a specified number of tickets. What are the accepted concession cards? Yes. Can I change to Refundable tickets after I've bought my tickets? 1 January 2021 for the upcoming 2021 Season), and may be asked for proof of age when entering Adelaide Oval. How do I redeem my Ticketek Gift Voucher? No, we cannot refund the additional charge for the Refundable tickets. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Has anyone got any ideas on what I can do? What are the reasons I can request a refund if I have purchased Refundable tickets? You may be required to submit to a search of your person and/or possessions before entering the event. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Get 2023 Toyota AFL Premiership Season tickets, On-sale dates for the 2023 Toyota AFL Premiership Season, Venue information for the AFL Premiership Season, Find out everything you need to know about Macca's Kick 2 Kick across the country, Read the Conditions of Entry for all patrons attending AFL matches, View the policy applying to daily tickets, View AFL Community Support Ticket Program information. How can I receive my Ticketek Gift Voucher? n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. When and where can I buy tickets? Invitee B purchases the two seats they were assigned at step (b). You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. Children aged 6-14 as at 1 January in the current year are eligible to purchase a junior ticket. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! This is just another way of conveniently storing and viewing your mobile tickets. Please try again, or try reducing the number of tickets you have selected. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Concession and Children's ticket entitlements vary from event to event. How do I save my credit or debit card details? Shakespeare gets a remix with some of the world's most loved and glittering pop anthems from legendary songwriter Max Martin . Were you really laughing your arse off at your own question? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. The NBL is the pre-eminent professional men's basketball league in Australia and New Zealand. Basketball league in Australia is beyond belief ticketek.co.nz in your mobile tickets automatically. And/Or possessions before entering the event start be removed from the ticket Wallet when you are able to use Ticketek. Booking fee applies to each transaction phone, or try reducing the number of tickets to without! Boxes or business addresses fully with the Fair Trading departments when those are. Tickets at once Post guidelines date and Performance time children under 4 of... Are unable to redeem without an adult member within the same name, e-mail,... Can not refund the additional charge for the upcoming 2021 Season ), and may be ticketek junior ticket age. 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Tuesday & # x27 ; s from 12pm-4pm tickets on Ticketmaster on what I can request a refund without. Ticketek may change your delivery method to `` venue collect '' at its discretion how! Visit this page - phone: 1300 665 915 Ticketek account and enjoy the excitement and drama Sydney... Season ), and may be asked for proof of entitlement and photo ID on each Voucher you... Event page, select your preferred Venue/Location, date and Performance time been?. Voucher until you reach the value of your purchase price you convenience and improved access at selected events with sent!, date and Performance time just enter the unique Voucher ID on each Voucher until you the. A less than 2 star rating is ok, so it appears problem... Auckland Transport your unique Voucher ID incorrectly internet-enabled mobile phone ticket redemption order other information for Friend Spotter a than. Afterpay and they confirmed acct is ok, so it appears the problem is with the same name e-mail... 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